Henceforth Chauffeur Tour Scotland will be known as The Company.

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OPENING HOURS
The Company is open 24 hours a day, 365 days a year. However we do not run tours on the 25th of December and the 1st of January.

HIRE PRICE
The hire price is guaranteed to remain the same as quoted at the time of reservation so long as no alteration has been made to the itinerary after the reservation has been made. Any alterations made to the journey itinerary after the reservation has been made will be charged accordingly.

PRICES & VAT
Quotations are based on the duties outlined by clients and our estimated time to leave from our base, complete the services and return to base. Extra journeys or duties requested by clients on the day, where possible, will be charged at the hourly rate. Please note that VAT at 20% is added to services that are not exempt under the vat rules.

AMENDMENTS TO BOOKINGS
Please ensure when booking that accurate details are provided. Any subsequent changes after your confirmation has been issued may not be possible due to other commitments. Notice of the amendment must be given in writing/E-mail to the Company.

COSTS
Fuel and any parking costs incurred on a tour are included in the original quote. However, if parking tickets are issued to our drivers/vehicles as a result of passenger instructions then the client named on the contract will incur additional costs to cover these.


CANCELLATIONS

All bookings must be paid in full before the hiring commences, unless stated otherwise. 

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Cancellations are subject to the following penalties of the full trip price:

• 20% non-refundable deposit due at the time of confirmation.

• 6 weeks or less prior to arrival: 100% penalty.

Cancellation fees may vary for certain custom itinerary tours; your Chauffeur Tour Scotland consultant will specify cancellation fees prior to making your reservation.  

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If a client makes the decision to change accommodation, (for whatever reason), during a tour, to a different location to that which is already booked, then the client is liable for any extra driver overnight accommodation cost incurred.

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Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions or a global pandemic.

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PAYMENTS

• Payments can be made by credit card but please note that there is a 1.2% adminstration fee for Visa and Mastercard and a 2% fee for American Express payments.

• Payments can also be made by wire transfer/bank transfer and details are available on request. 

• Our card processor is Flywire.

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HOLIDAY INSURANCE

• Please inquire about holiday insurance as we strongly advise this be taken out prior to any payments being made. You must purchase your plan within 21 days after your initial trip payment to be eligible for coverage for pre-existing conditions (other provisions apply).

• Insurance coverages are underwritten by Arch Insurance Company.

VEHICLES
The Company aim to provide our clients with the vehicle the group booked, at all times, however we reserve the right to provide a similar vehicle if such vehicles are not available. The Company reserves the right to sub contract to other companies should the need arise.

INSURANCE
The vehicles/drivers of The Company are fully insured including Public Liability Insurance. We do not accept responsibility for any theft or damage to goods except where such theft or damage was a direct action by one of The Company’s employees. We do not accept responsibility for bodily injury, sickness or death to any other person except where such injury, sickness or death is caused directly by a member of The Company’s staff.

AIRPORT TRANSFERS - NON ARRIVAL
Airport to City Centre transfers should take no more than 1 hour, we therefore include 1 hour in our executive transfer rate. If following a reservation the client fails to arrive on the flight detailed at the time of reservation then the chauffeur shall wait for a maximum of 1 hour starting from the flight’s expected arrival time. An extra charge will be incurred for any additional hours. This will be charged at our basic hourly rate from the current tariff. If after this time the client fails to arrive, NO REFUND will be issued.

AIRPORT ARRIVALS DELAYS
The Company will monitor the flight progress based on information available. The chauffeur shall amend his arrival time accordingly, if however, the flight arrival time is amended due to delays following the chauffeur’s arrival at the airport, then additional waiting time will be charged at our basic hourly rate from the current tariff. If, as a result of extreme delays the chauffeur is required to return to the airport in order to collect the client, then this will be at the convenience of The Company. The Company is obliged to carry out other pre-booked reservations, and cannot cause delays and inconvenience to other clients as a result of flight delays. To ensure that a vehicle is available for your late arrival please inform our office as soon as you are aware of any delay to your arrival time.

DELAYS
We do not accept liability for delays caused by unavoidable traffic delays/accidents, bad weather conditions, or delays caused by third parties such as ferry companies, hotels or any other third party contracted on your behalf.

ROUTE
The route taken is at the driver’s discretion. The driver will take the best possible route and in the event of heavy traffic congestion, he/she will amend the route if necessary and endeavour to deliver passengers to their destination on time. The Company do not accept responsibility for any delays or missed appointments/travel arrangements. Always allow plenty of time for your journey.

SPEED
The driver will always drive at a reasonable speed.

SMOKING
The Company operate a strict NO SMOKING policy in all our vehicles.

DISORDERLY BEHAVIOUR
The Company reserve the right to refuse travel to any person deemed to be a nuisance or danger or to exhibit aggressive behaviour towards our drivers or any person deemed to be working for the Company or exhibit any behaviour deemed unacceptable. If necessary The Company may request the police to assist us in removing any offenders from our vehicles. In these circumstances NO REFUND will be issued and NO COMPENSATION will be paid.

ALCOHOL & FOOD
The consumption of alcohol is forbidden in all vehicles unless pre-booked direct with The Company.

DOGS
Guide dogs are allowed in our vehicles but must be declared at the time of reservation.

CHILDREN
The Company will provide child seats for our vehicles. It must be stated at the time of the booking whether a child is traveling in the party. The age of the child must be stated at the time of the booking so that the relevant child seat is used. The parent/carer is responsible for the installation of any car seat and the safety of the child at all times. The driver will not under any circumstances be left to care for any child without an accompanying parent/carer present.

RESPONSIBILITY 
The Company DO NOT accept responsibility for the following: delays due to adverse weather conditions; theft or damage of any item belonging to any of the passengers travelling in our vehicles unless caused by a member of our staff; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions or items in the vehicle do so at their own risk.

LUGGAGE
All luggage is to be placed in the luggage compartment provided. The driver must agree to any item the client wishes to take into the vehicle with them.

DAMAGE
If any of our vehicles is damaged or soiled as a result of passengers’ actions, we will charge the client named on the contract fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet.

GRATUITIES
Gratuities are at the client’s discretion and are not included in the price. If the client wishes to make a gratuity payment, he/she may request this be charged at their discretion.

PRIVACY POLICY
We care about your privacy and are committed to keeping information about you confidential. This includes any information you submit to us by email or by phone, or in person whenever you travel with us.

Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding quotations or bookings they have placed with us. We use the personal information collected to administer and deliver our tour services. In connection with the delivery of our tour services, we may share the personal information with third-party partners who help deliver or administer the tour services, but they are only permitted to use the information in connection with the delivery or administration of our tour services.

At no time do we retain or store client’s credit card details. We strongly recommend that no credit card details are sent by email at any time. We use Worldpay to process credit card transactions, and that company does not use the credit card or personal information for any purpose other than to fulfil the specific purchase transaction.

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COOKIE POLICY
We use only non-essential cookies. By continuing to use the website, the website user agrees to the use of these non-essential cookies. A cookie is a small piece of information that is stored on a computer for the purpose of identifying that browser during interaction on websites. Cookies may be used to store items such as identifiers and user preferences. A website may set a cookie to the browser if the browser's preferences allow it. A browser only permits a website to access the cookies it has set, not those set by other websites. 

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COMPLAINTS

If for any reason you are unhappy with an aspect of your journey or a member of our staff please make your comments known to the driver at the time of the incident. If you wish to make a complaint in writing, please send to ’Chauffeur Tour Scotland, Moatyett Farm, Hawksland Road, Lanark, ML11 9PY’.

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