Q. What is the cost for the tour?
Most of the tours shown on the website give a 'from' price and this is based on the saloon vehicle for a maximum of 2 people. As all tours are bespoke and individually designed please contact us to find out a definitive quote for the specific tour you wish.
Q. Is there a deposit required.
We require a 10% deposit for all tours which must be paid to confirm the tour and this is non-refundable. The balance would be due 6 weeks prior to the start of the tour.
Q. What is the best way to pay?
For small amounts under £1000.00 I recommend paying by credit card and this is done securely through the Worldpay portal for which we send a link to follow. For larger amounts I recommend a wire transfer and we can send all the details necessary that your bank would require.
Q. What credit cards do you accept?
We accept all forms of credit cards including American Express but there is a surcharge for amounts over £500.00. 3.5% for Mastercard and Visa and 2% for American Express. We waive the surcharge on all deposits under £1000.00 but it remains standing for all balance payments.
Q. What is included in the tour price.
When you are sent a quotation it is stated exactly what is included in terms of touring days, attractions and accommodation. Not included are attraction, (unless stated), lunches, dinners, (unless stated), client travel insurance and the drivers gratuity.
Q. Do you provide holiday insurance?
Unfortunately we cannot provide holiday insurance but can recommend the companies below.
Allianz Travel Insurance
Q. How much should we give to the driver/guide as a tip?
The amount of gratuity we recommend for the driver/guides is between £40 to £50 per touring day for the E-Class, £55 to £65 per touring day for the Viano and £90 - £120 per touring day in the luxury Sprinter depending on the level of service that you feel you have received. The gratuity is entirely at your discretion.
Q. Can I get a refund of the VAT shown on the invoice?
VAT refunds for visitors to the UK - In the United Kingdom, Value Added Tax (VAT) is charged on many goods and services. If you are visiting from another country you may be entitled to a refund of the VAT on goods you buy from shops that offer Tax Free Shopping (also known as the Retail Export Scheme). You can only get a VAT refund on goods that you can take out of the visiting country so hotel VAT and services VAT are excluded.